Paint home delivery during lockdown: how to order from Homebase, Farrow & Ball, Little Greene and Annie Sloan

This week’s strict coronavirus lockdown has left many of us, quite literally, staring at the walls as we adjust to spending more time than ever inside our homes. 

In any event, early spring marks the start of DIY season for homes and gardens – but as we obey the stay-at-home rules, even those of us who would usually call in the experts to give the place a quick lick of paint are eager and ready to tackle the job ourselves.

While paint brands navigate whether they are among “essential suppliers” as defined under government guidelines, and with some household names suspending new orders during the lockdown, knowing where to source paint and decorating supplies is the first hurdle for DIYers right now.

Here are the paint suppliers we have confirmed are still delivering as of Friday, March 27. We will continue to update this article as we receive information from the brands listed below.

Designerpaint

This internet arm of old-established Brewers decorating merchants pioneered selling paint online, under the creative leadership of Melanie Adams.

A statement on the website says: “We are following the advice of Public Health England and are still making deliveries for online orders.” However, the Click and Collect service is currently suspended.

Designerpaint is the go-to one-stop source of all designer paint brands, from Farrow & Ball to Little Greene, Fired Earth and Sanderson.

Get a complete set of colour cards across the board in a handy A4 box for £5.95. Colour groups such as green and grey usefully show shades across all brands, for easy comparisons, including prices.

There’s lots of inspiration and advice, and all the tools you need, too. 

More information can be found here.

The Little Greene Paint Company

All UK showrooms have been closed temporarily. However, online orders are being processed as normal and a statement on the website says the brand has “plenty of stock”.

Customer service teams are able to assist with colour advice and placing orders. Call 0845 880 5855 or use the online chat service.

Current delivery times are around three to five working days.

More information can be found here.

Earthborn

Eco-paint company Earthborn’s website is open for ordering tester pots, colour cards, brushes and aprons.

Full-size paint tins must be bought through stockists, which can be found here.

One stockist still making home deliveries is Ecora in Belsize Park, north-west London, although the showroom has been temporarily closed.

“Our full range of interior products is available online as normal,” says a new statement on the website. They stock both Earthborn and Little Greene eco-paints, although some popular colours seem to be unavailable at the moment, so call the store on 020 7148 5265 to see what shades they can still deliver. Ecora updates here

More Earthborn updates will be available here.

Annie Sloan

Fine artist Annie Sloan’s namesake brand is the first port of call for chalk paint fans.  

The website is still running, and online orders are being processed.

A statement on the site says that, due to high demand and courier delays: “Please expect a long delay in the delivery of your online order of seven to 10 working days.”

Fabric samples cannot be ordered at the moment.

More information can be found here.

Homebase

All Homebase stores across the UK were closed from 6pm on Wednesday, March 25.

Online orders are being processed, with home deliveries in London currently estimated to arrive in around five days.

Homebase chief executive Damian McGloughlin says: “We are now working through the best way to continue serving our customers, while prioritising the safety of our team members during this challenging time.

“We’ll be updating our customers on a revised set of services as soon as possible.”

Updates will feature here.

Farrow & Ball

All UK showrooms have been temporarily closed.

The website and home delivery service are functioning as normal, although the brand asks customers to allow three to five days for delivery due to high demand.

The remote-working customer services team is set up. To place orders by phone or email, call 01202 876141 or email sales@farrow-ball.com

Phone lines are busy and emails will be responded to as soon as a member of the team is able.  

Home consultations with the brand’s colour experts are usually in high demand, at a cost of £195 per hour. While home visits have been suspended and existing bookings cancelled, one-to-one online appointments can now be made via the website booking form, or by calling the customer services number above.

Updates can be found here.

Dulux

Paint giant Dulux has temporarily suspended new orders.

A statement posted on the website on Thursday, March 26 reads: “We’ve taken the decision to suspend taking any new orders to allow us to manage the fulfilment of existing orders safely at this time.”

Customers with outstanding orders should still expect them to arrive but they may be delayed “beyond the standard delivery of three to five days”.

More updates will be found here.

Crown

The website gives the impression that Crown paint orders are still being processed, although the company doesn’t wish to comment on its home delivery service given the uncertainty of the situation.

Updates may be posted here.

Before you buy paint for the whole project

First steps should always be sourcing a tester pot, painting a big patch directly on to the wall – or on white paper which can be fastened to a wall with masking tape –  so you can check that you love the true colour as the light levels change throughout the day.

If you think you’ll need to use multiple coats of paint, make sure you try that out at this point. If you’ve test painted on white paper, you can move it to different walls to see how it looks around the space under various lights.

Some paint companies, including eco-friendly Earthborn, will send you samples through the post – an “essential service” – then it’s up to you to check which of their stockists are still able to offer home delivery.