Have a question about Inman Connect Now? We have answers.

Inman Connect Now, a fully digital experience and the largest event in Inman history, starts NOW. Have a question about your ticket, or how to access the sessions? We have the answers. See the Inman Connect Now FAQ below.

  • Q: How do I access the event?
    • A: Are you already registered?
      • Yes, I’ve paid and registered on the HeySummit platform → Click here then login (three dots, top right corner) as “I’m an attendee.” Enter your email address.
      • Yes, I’ve paid but haven’t registered on the HeySummit platform → Check your email for instructions to claim your ticket on the event platform (from name is “Rachel at Inman”). If you are unable to locate the registration email, click here to register on the event platform. Choose at least one Category and Session, complete your name, email, job title and company then click “Complete Registration.”
      • No → Purchase a ticket here. If you are a Select member, log into your Inman Select account before clicking the ticket link in order to receive your $100 discount. Once you’ve purchased a ticket, click here to register on the event platform.
  • Q: I purchased a ticket, what do I do now?
    • A: Step by Step Instructions:
      • 1. Login: Once your ticket is purchased and you are registered on the HeySummit platform, login here as an attendee using the same email as you used to register. If you still need to register for the virtual event platform, HeySummit, click here. Choose at least one Category and Session, complete your name, email, job title and company then click “Complete Registration”.
      • 2. Click “My Schedule” (three dots in the top right corner).
      • 3. View Sessions: Sessions are listed in chronological order. Add as many sessions to your schedule as you like. This page is your home base. Keep this tab open in your browser. Each Session will open in a new tab. Click back over to this page to view the subsequent session.
      • 4. Watch Now: 15 minutes before the session starts, click Watch now to enter the session wait room.
      • 5. “Enter Webinar” at showtime. When it’s time for the next session, go back to the “My agenda” page, and repeat steps 2-5.
  • Q: My login isn’t working. I can’t get into the event.
    • A: Click here to login (three dots, top right corner). Enter the email you used to register for HeySummit.If you unsure if you registered for HeySummit, but you purchased a ticket, click here to re-register on the event platform. Choose at least one Category and Session, complete your name, email, job title and company then click “Complete Registration.”
  • Q: I don’t remember what email address I used to register. How do I find out?
    •  A: Search your inbox for a confirmation email for Connect Now from Rachel at Inman. The email address you used to register is likely the one that received the event confirmation email. If someone registered for you, please contact them to confirm the email address they used.
  • Q: I am trying to register on HeySummit, but the Next button is not working.
    • A: In order to complete your registration, you must choose at least one Category AND Session in order to move forward. If you do not choose a category and session you will not be able to move forward.
  • Q: When I click watch webinar, nothing happens. It doesn’t open a new window.
  • Q: I see a prompt to have the latest version of Chrome. How do I update my Chrome browser?
    • A: To update Google Chrome:
      • 1. On your computer, open Chrome
      • 2. Click Help in the menu at the top of the browser window.
      • 3. Click Update Google Chrome. Important: If you can’t find this button, you’re on the latest version.
      • 4. Click Relaunch.

(Helpful video instructions: https://www.youtube.com/watch?v=CuD8S5tzgSY)

  • Q: How do I update Zoom to join some of the sessions?
    • A: You may need to update your Zoom to the latest version to join in a session. In order to update Zoom, please follow the instructions outlined here. This is a direct link to signup/update. Download “Zoom Client for Meetings” to install the most up-to-date version.
  • Q: My screen is frozen, I can’t see anything. The platform is not working.
    • A: Refresh or reload the browser and within a few seconds, the show will go on.
    • Check internet connectivity. It is ideal to be plugged in to a router through an ethernet cable, but a wireless connection should suffice as long as the device is receiving a strong signal.
    • If possible, avoid streaming (TV, gaming, etc.) on other devices while attending a virtual Inman event as that will affect the connection speed and may cause freezing or buffering.
  • Q: How do I get into the sessions to view the show? 
    • A: Go to the Schedule page and add as many sessions as you like to your schedule. Then go to My Schedule (top right) and click Watch Now if the session is live. To switch between sessions, go back to My Schedule and select a different session. Here is a helpful guide with screenshots.
  • Q: Will the sessions be recorded / available after the live event?
    • A: Yes, you will receive an email with the on-demand replay links for the sessions that you add to your schedule at the end of each day (midnight). All replay links will also be available in your HeySummit account under the Recordings tab for 30 days.
  • Q: I got sent to a page that looks like this (below). What do I do? accessnotallowed
    • A: This page indicates you are logged in with a different email address than you used to register for the event. Logout (top right-hand corner of the page, 3 vertically stacked dots) then log back in using the email address you used to register for the event.
  • Q: How do I register for more than one ticket? 
    • A: We are only able to process 1 ticket purchase at a time. In order to receive the Select discount, log into your Inman Select account prior to clicking the ticket link.

Still need help? Email customerservice@inman.com for help or hop into one of our live chatrooms when the event is in session: Meeting Room 1, Meeting Room 2, Meeting Room 3.

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